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Jean Charters

library, Readers' Advisory Leadership and Management Customer Experience
Jean first came to libraries when her local branch  needed a person to tutor patrons on the use of the internet, email and online library resources. She found this  provided her  with a firsthand look at the user experience and helped develop her skills as an instructor. 
 
Jean has worked as a frontline librarian, has provided community outreach and has taught many classes on using e-content.  In her work for library IT,  Jeanne was able to  narrow her  focus to creating positive user experiences in an online environment. As a library catalog  administrator, she was able to work with a product that improved the catalog experience exponentially. 

library, Readers' Advisory Leadership and Management Customer Experience
When  Jean isn't  working for libraries, she is busy volunteering for her  local historical society, and is often cooking savory meals and pairing them with selections from her wine cellar.  She can also be found cheering on the Seattle Seahawks, Mariners and Sounders.  Jean feels that through sports, we have the potential to "learn from each other how to succeed with grace and survive defeat."